LogCerts
Refund Policy
This Refund Policy applies to purchases of LogCerts, a product operated by Nautcore Systems and sold through Paddle.com Market Limited or Paddle.com Inc ("Paddle"), which acts as the Merchant of Record.
Merchant of Record
All payments, invoicing, and refund processing are handled by Paddle, which is the authorized reseller and Merchant of Record for LogCerts. This means your purchase is made from Paddle, and Paddle is responsible for payment processing and refunds.
Right to Request a Refund
If you are a consumer, you have the right to request a refund within 14 days of your initial purchase, in accordance with applicable consumer protection laws.
To exercise your right to request a refund, you must submit your request within the 14-day period.
How to Request a Refund
To request a refund, please contact: support@logcerts.com
Include the following information:
- Email address used for purchase
- Transaction ID or Paddle receipt (if available)
- Description of your request
Alternatively, you may contact Paddle directly via their support channels.
Refund Processing
If your refund request is approved, the refund will be processed by Paddle using the original payment method.
Refunds are typically issued within 14 days after the refund request is approved.
You will not be charged any fees for receiving a refund.
Subscriptions
If you purchase a subscription, you may cancel at any time. Cancellation will stop future billing cycles. Cancellation does not retroactively refund previous payments unless required by applicable law or approved by Paddle.
Consumer Protection
Nothing in this policy limits your statutory rights under applicable consumer protection laws. If the product is faulty, not as described, or cannot be provided, you may be entitled to a refund in accordance with applicable law.
Nautcore Systems
Operator of LogCerts
support@logcerts.com